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PRIVACY POLICY

Last updated 3 May 2022.

 

This privacy policy ("Privacy Policy") is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our website.

 

By accessing our website you accept our Privacy Policy and you consent to our collection, storage, use and disclosure of your personal information as described herein.

 

Information we collect

We collect “Non-Personal Information” and “Personal Information” in the categories described below.

 

Usage data

We process information about your use of our website (“Usage Data”). Usage Data may include:

  1. browser types and versions used;

  2. operating system used by the accessing system;

  3. website from which an accessing system reaches our website (so-called referrers);

  4. sub-websites;

  5. date and time (so-called timestamp) of access to our website;

  6. Internet protocol address (IP address);

  7. Internet service provider (ISP) of the accessing system;

  8. your geographical location;

  9. page views and site navigation paths;

  10. patterns of your use of our website with regards to timing and frequency; and

  11. any other similar data and information that may be used in the event of attacks on our information technology systems.

 

The source of the Usage Data is Google Analytics. The Usage Data collected is needed to:

  1. deliver the content of our website correctly;

  2. optimise the content of our website;

  3. ensure long-term viability of our information technology systems and website technology; and

  4. provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

 

Enquiry data, correspondence data and customer relationship data

We may process information contained in any enquiry you submit to us regarding our website or services (“Enquiry Data”). If you contact us via email or contact form, the Personal Information you transmit is automatically stored. The Personal Information may include:

  1. your contact information;

  2. your name;

  3. the name of your employer;

  4. your job title or role;

  5. metadata associated with the communication; and

  6. information contained in communications between you and us.

 

Such Enquiry Data transmitted on a voluntary basis by you is stored for the purpose of processing or contacting you, managing our relationships with clients and keeping records of communication with you.

 

How we use and share information

 

Personal Information

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for us, such as the servers for our email communications who are provided access to your email addresses for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.

 

The Personal Information you provide to us is used to help us communicate with you. We use Personal Information to contact you in response to questions, solicit feedback from you and provide technical support.

 

Non-Personal Information

We use Non-Personal Information to help us improve and customise the website experience and delivery of our services. We also aggregate Non-Personal Information in order to track trends and analyse usage patterns on our website. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.

 

Legal purpose of processing of personal data

We may process any of your Personal Information identified in this Privacy Policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.

 

We may also process any of your Personal Information identified in this Privacy Policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.

 

Retaining and deleting your Personal Information

The Personal Information that we process for any reason will not be kept for longer than is necessary for the expressed purpose. We will retain your Personal Information for as long as we provide services to you. Your Personal Information will be deleted one year after the termination of the services.

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Your data protection rights under the General Data Protection Regulation (GDPR)

If you are a resident of the EEA, you have the right at any time to:

  • request access to your Personal Information;

  • request rectification of your Personal Information if it is inaccurate or incomplete;

  • request deletion of your Personal Information except where legal obligations prevent us from doing so;

  • object to our processing of your Personal Information except where legal obligations prevent us from doing so;

  • request restriction of processing of your Personal Information; and

  • request portability of your Personal Information if you wish to transfer it to another party,

 

by contacting us at privacy@actualassist.com. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

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